Parcel delivery

All packages are shipped from our warehouse within 24 hours and, once shipped, delivery is made within a given number of business days, during which you will find details to follow.

Our products are carefully packed to ensure optimal protection during shipment. Your package will be delivered within 3 to 7 business days after ordering. We ship our packages by UPS or by post. A signature may be required upon receipt of your package(s). If you are absent when this order is delivered, the delivery person will leave a delivery notice to explain how you can pick up your order. Please note that we cannot change a delivery address after order processing and we will not be able to reship your package if you are unable to recover it.

 

Shipping costs

The costs for shipments, vary depending on where they will take place, below you will find a detailed list on our shipping costs :

 

– Switzerland

The cost related to shipments in Switzerland is 5 Sfr TTC .

 

– EUROPEAN COUNTRIES 

The cost related to shipments on European territory is 5 € TTC.

 

– ABROAD

The cost related to the shipments on the European territory is 10 sfr TTC.

 

Delivery times

Delivery times may vary depending on where they will be shipped, you will find below a detailed list as a guide:

 

  – Switzerland

As soon as the order is executed by our managers, the processed order will arrive at its destination within 48 hours to 3 working days.

 

– EUROPEAN COUNTRIES

From the completion of the order made, by our managers, the processed order will arrive at its destination from 3 working days to 7 working days.

 

– ABROAD COUNTRY OUTSIDE EU

As soon as the order is executed by our managers, the processed order will arrive at its destination from 7 working days to 10 working days.

 

Parcel returns

If you are not satisfied with your order online, you can return the items within 7-14 days of receipt. Online orders can only be returned to the online shop and not to other shops. To reduce shipping costs, we suggest using a smaller envelope or packaging. Please note that any wear on the item or order items such as perfumes, detergents and other stains may result in the order(s) not being returned.

 

Please complete and attach the return form and send the package to the following address:

 

• Bauer group GmbH
• Returns webstore items
• P.O. Box No. 2241
• 4002 Basel
• Switzerland

 

Please note: You must always include your order number when returning your items.” Note that you must provide us with this completed our return form in PDF format

 

All goods will be inspected upon return. Items must be returned in good condition and with their labels. Any item in bad condition will be returned to you. The refund of returned items will be made within 20 working days on the card used for the order. Shipping costs are at your expense. As we are not responsible for items returned in error, we recommend that you